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Contact our Amsterdam team
Engineered for seamless assistance. Reach our specialists for order tracking, lifetime repair claims, and architectural hardware support.
Request support
Our Amsterdam specialists process all inquiries within one business day. For lifetime repair claims, please specify your hardware serial number.
Frequently Asked Questions
Review immediate answers regarding our European shipping, lifetime warranty, and circular repair program managed directly from our Amsterdam headquarters.
How does repair work?
Where do you ship?
Under our lifetime commitment, ship your damaged luggage to our Amsterdam workshop. We repair and return it carbon-neutrally.
We deliver across all European Union countries, Switzerland, and the United Kingdom using carbon-neutral transit partners from our central hub.
What does warranty cover?
Can I return my order?
Our lifetime engineering commitment covers all structural components, including silent wheels, anodized aluminum shells, and heavy-duty zippers.
Yes. We offer hassle-free, thirty-day returns on all unused architectural luggage. Return shipping labels are generated upon request.